Citizens’ Satisfaction with Local Self-Governments Increased


October 22


The satisfaction with local self-government authorities, administrative services and civil servants has been increasing continuously, and now almost one in two citizens in Central Serbia feels that local self-governments are taking care of their citizens and providing them with services adequate to their needs. This is demonstrated by the results of the public opinion poll implemented within the Swiss PRO programme, supported by the Swiss Government. The survey was implemented by CeSID, on a representative sample of 11,387 adult citizens in 50 towns and municipalities in the Region of Šumadija and West Serbia and the Region of South and East Serbia. After the 2010 results with only 22 percent of respondents feeling that local authorities were taking care of their citizens, a rising trend has been recorded, with 26 percent in 2013, 37 percent in 2017 and the last survey results show that 45 percent of respondents feel positively about the treatment of citizens by the local self-government. Even though the perception that local self-governments are trying to meet their citizens’ needs is enhancing, still one-third of respondents feel that local authorities mostly do not respond to their citizens’ needs, and 12 percent feel that they do not respond to them at all. The Presentation of citizens’ views was held in Nis at Nis City Hall. A detailed analysis of the results is available on the Swiss PRO website (ttps:// On the behalf of the City of Nis, the attendees were greeted by the Assistant Mayor Marina Kostic. The City of Nis has been doing a great deal in the last few years to improve the quality of life in the local community, especially in terms of increasing the level of services provided by local self-government.

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